Mesafeli Satış Sözleşmesi
Distance Sales Agreement
This agreement is concluded electronically between the Seller and the Buyer at the moment an order is confirmed, in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
Last updated: pending publication
1. Parties
Seller:
Seller (Satıcı)
- Legal name
- [COMPANY LEGAL NAME]
- Registered address
- [REGISTERED ADDRESS]
- Tax office
- [TAX OFFICE]
- Tax number
- [TAX NUMBER]
- MERSIS number
- [MERSIS NUMBER — IF APPLICABLE]
- [EMAIL]
- Phone
- [PHONE]
Bracketed fields must be completed with LUEL’s official company information before publication.
Buyer (Alıcı): the person whose name, delivery address, email and telephone are provided during the order process.
2. Subject
The subject of this agreement is the determination of the parties’ rights and obligations regarding the sale and delivery of the product(s) ordered electronically by the Buyer through the LUEL website.
3. Product, price and payment
The type, quantity, sales price including VAT, shipping cost and total amount of the product(s) are as stated on the order summary and the order confirmation email, which form an integral part of this agreement. Prices are validated by the Seller at the time of order.
4. Delivery
Products are delivered to the address supplied by the Buyer within the statutory maximum period of 30 days from the conclusion of this agreement, via the carrier stated in the Shipping & Delivery policy. Delivery costs are borne as indicated at checkout.
5. Right of withdrawal
The Buyer may withdraw from this agreement within 14 (fourteen) days from the date of delivery without giving any reason and without paying any penalty, by notifying the Seller at [EMAIL]. The product must be returned in resaleable condition with its invoice and packaging. Refunds are made within 14 days of the withdrawal notice.
6. Products excluded from the right of withdrawal
Products prepared in line with the Buyer’s requests or personal needs (personalised or made-to-order jewelry) and products unsuitable for return for reasons of health or hygiene once their packaging is opened are excluded, in accordance with Article 15 of the Regulation on Distance Contracts.
7. Default and consequences
Should the Buyer default on payment via credit card, the Buyer shall be liable to the card issuer under the relevant card agreement. Where the ordered product cannot be supplied, the Seller shall inform the Buyer within 3 days and refund the total amount within 14 days.
8. Competent authority for disputes
In disputes arising from this agreement, Consumer Arbitration Committees and Consumer Courts in the Buyer’s or the Seller’s place of residence are competent, up to the monetary limits announced each year by the Ministry of Trade.
9. Entry into force
This agreement enters into force upon the Buyer’s electronic confirmation of the order and a copy is sent to the Buyer’s email address.