KVKK Aydınlatma Metni
Privacy Policy & KVKK
This notice explains how LUEL processes personal data in accordance with Law No. 6698 on the Protection of Personal Data (KVKK).
Last updated: pending publication
1. Data controller
Data controller (Veri Sorumlusu)
- Legal name
- [COMPANY LEGAL NAME]
- Registered address
- [REGISTERED ADDRESS]
- Tax office
- [TAX OFFICE]
- Tax number
- [TAX NUMBER]
- MERSIS number
- [MERSIS NUMBER — IF APPLICABLE]
- [EMAIL]
- Phone
- [PHONE]
Bracketed fields must be completed with LUEL’s official company information before publication.
2. Personal data we process
Identity and contact data (name, surname, email, telephone), delivery and invoice addresses, order and transaction history, customer service correspondence, and technical data such as IP address and cookie identifiers. Card details are processed solely by our payment provider and are never stored by LUEL.
3. Purposes of processing
Concluding and performing sales contracts, delivering orders, managing returns and refunds, providing customer support, fulfilling legal and tax obligations, preventing fraud, and — where you have consented — sending marketing communications.
4. Legal grounds
Processing is based on Article 5 of the KVKK: necessity for the conclusion or performance of a contract, compliance with legal obligations, the legitimate interests of the data controller, and explicit consent for commercial electronic messages.
5. Transfers to third parties
Data may be shared with logistics providers, payment institutions, accounting and IT service providers, and public authorities where legally required, limited to what is necessary for each purpose. Any transfer abroad takes place under the conditions in Article 9 of the KVKK.
6. Retention
Personal data is retained for the periods required by the Turkish Commercial Code, Tax Procedure Law and consumer legislation, and deleted, destroyed or anonymised once those periods expire.
7. Your rights
Under Article 11 of the KVKK you may learn whether your data is processed, request information and rectification, request erasure, object to results produced solely by automated analysis, and claim compensation for damages. Applications may be submitted to [EMAIL] or in writing to [REGISTERED ADDRESS] and are answered within 30 days.
8. Cookies
We use strictly necessary cookies for cart and session functionality, and — subject to your preference — analytics cookies to improve the store. You may block cookies in your browser, though parts of the site may then not function.
9. Security
Appropriate technical and administrative measures are taken to prevent unlawful access to or processing of personal data, including encrypted connections and restricted access to order records.