Returns & Exchanges

Under the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts, you have 14 days from the date you receive your order to exercise your right of withdrawal. Notify us at [EMAIL] with your order number.

Pieces must be unworn and undamaged, in their original pouch and box, with all packaging and documents included. Items showing signs of wear, alteration or damage cannot be accepted.

Personalised, engraved or made-to-order pieces, and items that cannot be returned for reasons of hygiene once unsealed, are excluded from the right of withdrawal as permitted by law.

Return the parcel with the carrier indicated in your confirmation email within 10 days of notifying us. Return shipping arrangements and costs are set out at [RETURN SHIPPING POLICY]; if the item is faulty or incorrect, we cover the cost.

Once the return is received and inspected, the refund is issued to the original payment method within 14 days. Depending on your bank, it may take a few additional days to appear on your statement.

For a different piece or length, request a return and place a new order, or write to [EMAIL] and our client care team will assist.

If a piece arrives damaged or not as described, contact us within 48 hours of delivery with photographs. Statutory remedies including repair, replacement or refund apply.